Shipping Information

 

Current shipping times for domestic and international shipping services are as follows:

Canada
27 November 2024: Due to ongoing union strike action, Canada Post has advised all countries will expect delays while post catches up until January.

As a result, all services to and from Canada are temporarily suspended as of 27 November 2024, excluding International Courier.

International items that have already been sent to Canada between 4-26 November will be held securely by Canada Post, however tracking information from Canada Post may not be available at this time.

Once services resume, items will be processed and delivered by Canada Post as quickly as possible. However, customers should expect delays as Canada Post works to manage the volume and stabilise operations.

IMPORTANT: DHL EXPRESS International SERVICE is still available for shipping to Canadian customers at $AUD50 

  • Australian Domestic Standard Parcels:  7 to 14 business days.
  • Australian Express:  3 to 6 business days.
  • Standard International and Express International: 7 to 14 business days.
  • DHL Express International:  4 to 8 business days.

PLEASE NOTE:

  • These time frames are an estimate only. 
  • Delivery times will depend on the postal services worldwide and how busy they are the time of processing and delivery.

TRACKING NUMBERS:

  • Your order will have a tracking number. 
  • This tracking number can be used on the Australia Post website and on your national mail carrier website.
  • If you have any concerns with the tracking on your parcel, please contact your national mail carrier with your tracking number for further assistance. 

Once an order has been dispatched and collected by Australia Post or DHL, Vet Meds For Pets no longer has any control over the handling and delivery times of the parcel. 

EU VAT and FEES:

  • Please be advised that from 1 July 2021, the EU have introduced reforms to the value-added tax (VAT) These changes include the removal of the €22 VAT-free threshold. All items from €0-150 will have VAT, customs clearance fees applied.
  • Orders over €150 VAT and Fees remain the same upon customs clearance.
  • These additional fees and VAT will be payable by the customer/receiver before your parcel can be cleared from customs.
  • You will be notified by your local customs that you have an International parcel awaiting clearance.
  • Goods cannot be sent direct to customers until the VAT has been collected. This may add delivery delays due to customs processing.
  • Please be advised that this is not an extra charge from Vet Meds For Pets and that the VAT payable is the responsibility of the customer/receiver upon your parcel being cleared from customs.
  • In the event of any parcels being returned to Vet Meds For Pets due to non payment of VAT a refund will be applied upon receipt for the product only, shipping costs are not refundable.
  • If you have any questions or require further information please feel free to contact us at sales@vetmedsforpets.com

DUTIES:

**Any import duties, customs duties or restrictions incurred by international customers are the responsibility of the customer and are at the descretion of your local postal services. This is beyond the control of Vet Meds For Pets.**

Please check with your local authorities prior to purchase.**

How much is shipping?

United States of America:

  • Standard: $15.50AU (7-14 business days) for your parcel to arrive by Air Mail & delivered by the USPS. (Tracking number available on request)
  • Express:  From $36.00AU (Depending on your location and parcel weight, this will be calculated at checkout). (4-8 business days) for your parcel to arrive by Air Mail & delivered by the USPS. (Tracking number available on request)
  • DHL Express: $50.00AU (4-8 business days) for your parcel to arrive by Air Mail & delivered by DHL. (Tracking number available on request)

Canada:

  • Standard: $15.50AU (7-14 business days) for your parcel to arrive by Air Mail & delivered by Canada Post. (Tracking number available on request)
  • Express:  From $36.00AU (Depending on your location and parcel weight, this will be calculated at checkout). (4-8 business days) for your parcel to arrive by Air Mail & delivered by Canada Post. (Tracking number available on request)
  • DHL Express: $50.00AU (4-8 business days) for your parcel to arrive by Air Mail & delivered by DHL. (Tracking number available on request)

Rest Of World:

  • International Express:  From $36.00AU (Depending on your location and parcel weight, this will be calculated at checkout). (4-8 business days)
  • Standard Post $15.50AU (7-14 business days)
  • DHL $50.00AU (4-8 business days)
  • (Note: Customers of EU member States, VAT is now payable by you at customs and may cause additional delivery delays)

Tracking Numbers: Once your parcel arrives in your country it can be tracked through your local postal carriers website ie. USPS Mail, Canada Mail, Royal Mail, DHL etc.)

If you live in a capital city within Australia:

  • Flat Rate: $8.95AU (7-14 business days).
  • Express Post: From $14.50AU depending on your location and parcel weight, this will be calculated at checkout. (3-6 business days) depending on location.

All orders over 2 kilo postage weight maybe charged additional postage subject to weight of the order and the destination country.